Privacy Policy — Papanas Ltd (trading as Papanas)

Contact: papanasltd@gmail.com · 07437 334 233.

Personal data we collect

Order & pickup details: name, phone, order contents, pickup time, notes.
Contact/support: messages by email, SMS or WhatsApp.
Marketing (optional): email address if you subscribe.
Website & cookies: basic analytics and site functionality.
Payments: we take card in person via SumUp; we don’t collect or store card numbers on our site.

How we use your data & legal bases

To take and prepare your order, arrange pickup, and provide support (contract).
To keep business records and meet tax/accounting rules (legal obligation).
To run and secure our website and prevent abuse (legitimate interests).
To send email updates if you opted in (consent; you can unsubscribe any time).

Sharing with service providers (processors)

Wix (website & forms/contacts).
Email/SMS tools (order confirmation/updates).
SumUp for in-person card payments.
We do not sell your data.

International transfers

Some providers (e.g., Wix) may store data outside the UK/EEA under appropriate safeguards (e.g., UK IDTA/EU SCCs). A current list is available on request.

How long we keep your data

Orders & invoices: up to 6 years (accounting rules).
General enquiries: up to 12 months after last contact.
Marketing: until you unsubscribe or we remove inactive contacts.
We delete earlier where reasonably possible.

Your rights

You can access, correct, delete, restrict or object to processing, and withdraw consent to marketing at any time. To exercise rights, contact hello@papanas.co.uk. You may also raise concerns with the ICO (Information Commissioner’s Office).

Cookies

We use essential cookies to run the site and (optionally) analytics/marketing cookies. Non-essential cookies run only with your consent. You can change preferences any time via our cookie banner/settings.

Changes to this notice

We may update this policy; we’ll post the latest version here with the Effective date.

Effective date: 02/08/2025